BrightPath Home Support

Get help with BrightPath Home, including account access, household workspaces, review requests, appointments, messages and shared recaps.

Contact support

Email: pedro.ignacio@brightpathventuresgroup.com

To help us investigate, include:

Your device model and iOS version.
The app version or build number, if available.
What you were trying to do.
The exact error message.
A screenshot with private information hidden.

Never send your password, authentication codes, recovery links, Social Security number or sensitive financial documents.

Account or workspace access

If your household or staff workspace is unavailable, confirm that you signed in with the intended account. Staff features require authorized agency access.

Contact support if access is still unavailable. Do not repeatedly create accounts or submit the same request.

Unconfirmed submissions

If the app says a submission is unconfirmed, follow the recovery instructions shown in the app. Avoid submitting a duplicate request. Contact support if recovery does not complete.

App troubleshooting

Check your internet connection and install available app updates. You can close and reopen the app.

Before uninstalling or resetting the local workspace, contact support if you have information that has not been saved to connected services.

Privacy and deletion requests

To request access, correction or deletion of your information, email support. Do not send sensitive identity documents unless we provide appropriate verification instructions.

Important notice

BrightPath Home supports education, organization and communication. It is not an emergency service or a substitute for individualized financial, legal, tax or medical advice.

For urgent matters, contact the appropriate professional directly. In an emergency, contact local emergency services.