FixBack Privacy Policy
Last updated: August 31, 2026
BrightPath Ventures Group (“BrightPath,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how the FixBack mobile application handles information when you use the app or contact us for support.
Information Stored in FixBack
FixBack allows you to enter business and callback information, including:
Business name and trade
Customer or company names
Original job and service details
Technician or crew names
Suppliers and equipment brands
Callback dates and statuses
Travel time, labor hours, hourly costs, materials, and other expenses
Root causes, notes, and corrective-action plans
Business settings and custom categories
This information is stored locally within FixBack’s application storage on your device.
FixBack does not automatically transmit this information to BrightPath or to a FixBack-operated server.
Information We Collect
FixBack does not require an account and does not collect app-entered callback or business data.
FixBack does not use:
Third-party advertising networks
Third-party analytics SDKs
Cross-app or cross-website tracking
Location tracking
Contact, photo, camera, or microphone access
Data brokers
Behavioral advertising
We do not sell or rent personal information.
Purchases and Subscriptions
FixBack Pro purchases and subscriptions are processed by Apple through StoreKit and the App Store.
FixBack receives the purchase and entitlement information needed to determine whether Pro features should be unlocked. We do not receive or store your complete payment-card information.
Apple’s handling of purchase and account information is governed by Apple’s own privacy policies and terms.
Reports, Exports, and Backups
FixBack Pro allows you to create PDF reports, CSV files, and portable JSON backup files.
These files are created only when you request them. You choose where they are saved or who receives them through Apple’s file picker or sharing interface.
Exported files may contain the business and callback information you entered. Once you share or save a file outside FixBack, its storage and use are controlled by you and the selected destination or third-party service.
You are responsible for protecting exported reports and backup files, particularly when they contain customer or business information.
Support Communications
If you contact us for support, we may receive information you voluntarily provide, such as:
Your email address
Device model and operating-system version
FixBack version and build number
A description of the problem
Screenshots or other diagnostic details you choose to send
Please do not send customer records, backup files, confidential financial information, passwords, or other sensitive business information when requesting support.
We use support information only to respond to your request, troubleshoot problems, improve app reliability, and maintain appropriate business records.
Data Sharing
We do not share app-entered callback or business data because that information remains on your device unless you intentionally export or share it.
Information may be processed by third parties only in these circumstances:
Apple processes App Store purchases, subscriptions, and purchase restoration.
A storage provider processes a backup or report when you choose to save it there.
A communication provider processes information when you contact us by email.
A recipient or service processes information when you intentionally share an exported file.
Third parties handle information according to their own privacy policies and terms. We expect service providers acting on our behalf to protect information appropriately and use it only for the applicable service.
Data Retention and Deletion
Callback records and business settings remain on your device until you edit or delete them, remove the app, or replace them by restoring a backup.
You can delete individual callback records within FixBack. Removing FixBack from your device deletes the app’s locally stored data, subject to Apple’s device and backup behavior.
Files exported from FixBack remain wherever you saved or shared them until you delete them from those locations.
Support communications may be retained for as long as reasonably necessary to answer your request, resolve issues, prevent abuse, maintain business records, or comply with legal obligations.
To request deletion of information you submitted directly to us through a support communication, contact us using the email address below.
Data Security
FixBack stores its data within the app’s local iOS or iPadOS application container. We use reasonable measures designed to protect information under our control.
No electronic storage or transmission method is completely secure. You are responsible for protecting your device, using an appropriate passcode, installing operating-system updates, and securely managing exported files and backups.
Children’s Privacy
FixBack is intended for business and professional use and is not directed to children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us through a support communication, contact us so we can review and delete it where appropriate.
International Users
If you use FixBack outside the United States and contact us for support, the information you voluntarily send may be processed in the United States.
Changes to This Policy
We may update this Privacy Policy when FixBack’s features, practices, or legal requirements change.
When we update the policy, we will revise the “Last updated” date. Continued use of FixBack after an update means the revised policy applies to your continued use of the app.
Contact Us
For privacy questions, support requests, or deletion requests, contact:
BrightPath Ventures Group
Email: pedro.ignacio@brightpathventuresgroup.com
Website: https://www.brightpathventuresgroup.com
FixBack Support: https://www.brightpathventuresgroup.com/fixback-support