FixBack Support
Need help with FixBack? We’re here to assist with app features, purchases, backups, reports, or technical issues.
Before contacting support
Please include:
FixBack version and build number
iPhone or iPad model
iOS or iPadOS version
A description of what happened
Steps we can use to reproduce the issue
Do not send customer names, financial records, backup files, or other confidential business information.
Common solutions
Install the latest version of FixBack.
Close and reopen the app.
Restart your device.
For purchase access, open FixBack Settings and select Restore Purchases.
Confirm that you are using the same Apple Account associated with the original purchase.
Before restoring a backup, confirm that you selected a valid FixBack JSON backup file.
Purchases and subscriptions
FixBack Pro purchases are processed by Apple. You can manage or cancel subscriptions through your Apple Account subscription settings.
Refund requests must be submitted directly to Apple.